2002 West Grand Parkway North, Suite 100
(Northeast corner of Franz and the Grand Parkway)
Katy, Texas 77449
Phone:(281) 870-0585
Fax:(281) 870-9170


For 24 hour customer service call (281) 870-0585 and follow the prompts to either speak with an INFRAMARK 

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representative or leave a message. If there is an issue with their customer service line please inform a member of the Board of Directors.  

The 24 hour customer service line is especially helpful in reporting any maintenance emergencies. Maintenance emergencies would include flood and irrigation shutoff issues, improper parking, unlocked pool gates, power outages in parks, etc...

Violation letters will be sent out immediately for: window a/c units, trailers, boats, commercial vehicles,

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overgrown lawns, and any other violations. Once again please help us in improving the appearance of our streets by calling 281-870-0585 with the violation, date/time, and street address.
​ 

For water related issues, please contact INFRAMARK Water Services by calling 281-579-4500.



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Robin Snitofsky
Board President

Edmond Stachowski
Director, WLF

Tina Kent
Director, WLF

David Bryant
Director, WLF

Carol Wilson
Director, WLF

Melissa Smith
Director, WLF

Edwin Brzymialkiewicz
Director, WL

Diane Martinez
Director, WL

Mark Taylor
Director, WL

Carlos Cabello
Director, WL

​                                       
                      

WCIA Board of Directors Responsibilities.  Please remember that your WCIA Board of

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  • Directors will always try to work together with residents in solving annual dues and other neighborhood associated issues that are within our duties.  



    Picture
    Click on the Nextdoor icon to learn more and sign up!  Nextdoor is THE private social network for our community. It's the easiest way for you and your neighbors to talk online about events, issues, solutions, lost and found pets, and much more.  Plus it's free.  You will be asked for your

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    home address and email. 

    The Harris County Sheriff's Office will use Nextdoor to share important information. This will include important safety tips, proactive policy updates, emergency notifications, services, and county funded programs.  You can sign up to be notified about updates from the HCSO by  joining.  Explore Nextdoor!  Your WCIA believes it's a great tool for strengthening our communities!



    UTILITIES

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    Click on the image to be directed to the Inframark website. See your water bill, register your account or make your payment. Trash pickup is included in your water bill.  Solid waste services are provided by Best Trash. Billing, service requests and other information can be obtained by calling
    (281) 579-4500. This line is open from 7 a.m. to 7 p.m. local time, Monday through Friday.
    You can also reach Inframark by email at
    MUDCustomerService@inframark.com. It is possible to pay your water and trash bill online by visiting www.paymyinframarkbill.com.
    For after-hours emergencies, residents can contact Inframark’s Dispatch team at:  (281) 398-8211.



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    Click on the Best Trash  icon to be directed to their website.
    Mondays and Thursdays are  regular

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    and heavy trash days.
    Recycling material is picked up on Monday only.  Please do not use the black recycling container provided by Best Trash for regular trash. This is stated clearly on the container for "Recycling"! 
    Trash should be put out no earlier than the day before scheduled pick up and trash containers should be stored out of sight no later than the day following scheduled pick up!

    Best Trash Phone: 281-313-2378 or visit their website for details.  



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    Westlake Municipal Utility District No. 1   (hereafter referred to as the District), is empowered, among other things, to finance, purchase, construct, operate and maintain all works, improvements, facilities, and plants necessary for the supply and distribution of water; the collection,

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    transportation, and treatment of wastewater. The District provides solid waste disposal and collection services through
    Best Trash. The District also maintains fire hydrants throughout the District for use during emergencies. Board meeting dates are posted on the District’s website. Click on the Westlake MUD1 image to be directed to their website for more information.



    Compare energy plans to find the right one for you!
    Click here:   https://www.saveonenergy.com/electricity-rates/texas/

    Picturelink updated 12/27/15
    Click on the CenterPoint Energy image to be directed to their website.   Report a streetlight outage and make your street safer. A well lit street detours criminal activity!  The easiest way to report a faulty street light is to write down the 6-digit number located on the street light or identify it on CenterPoint's website, enter it and provide

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    your personal contact information. Follow the instructions on this link. You will not be charged for reporting street light outages.  Report power outages inside your home or power lines that are down.  If you see tree branches that are too close to power lines or other dangerous conditions please call and report them.  For Customer Service call 713-207-2222 or toll free 800-332-7143 


    What if I smell gas? Leave immediately, call 911,  report to CenterPoint Energy at 713-659-2111 or 888-876-5786.  Go to their website to view more about gas safety.


    CRIME PREVENTION

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    What do I do if I see someone dumping into a storm drain?
    • Call 3-1-1 the Anonymous City of Houston Neighborhood Protection Complaint line. 
    • Call the City of Houston Environmental Health Info line and Industrial Discharges at 713-640-4399.  
    • Call Harris County Pollution Control Services Department at 713-920-2831.  

    If you see lawn maintenance crews blowing grass clipping into storm sewers please call, our neighborhoods need clean free-flowing storm sewers at all times.  Our last flooding demonstrates the importance of keeping storm drains free of debris.  Check out the Harris County Pollution Control Services website.  

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    Visit the Harris County Sheriff's Office website by clicking on the badge.  In the case of any emergency call 911.  If you need to report a non-emergency please call 713-221-6000. Do not be afraid to call the police. They will not come to your home if you call about a disturbance regarding your neighbor.  The call is confidential and the police will NOT approach the caller's home unless you specifically ask them to do so.

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    Get the latest news and updates, file a police report, learn about public programs like iWatch and much more. Our deputy receives notifications from the CLOSEWATCH application used by residents and investigates these matters in a timely manner.  Remember, CLOSEWATCH is a Harris County Sheriff's Office application. Help keep our neighborhoods safe.  Visit HCSO!

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    Going out of town? Let the Harris County Sheriff’s Office know and we’ll make sure our deputies keep an eye on your home.   


    Click on the Vacation Watch image to obtain a DIRECT link to the online Vacation Watch Form, then fill out and submit your information (online submission). If you choose to leave your email address and contact information on the comments box then this allows the HCSO the ability to confirm your request.  Make sure you click SUBMIT.

    Storefronts are open to the public Monday through Friday from 9 a.m. to 5 p.m. (excluding Holidays) 
    Substations are open to the public Monday through Friday from 8 a.m. to 5 p.m. (excluding Holidays)

    HCSO deputies will then periodically drive by your

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    home to make sure there are no cars in the driveway that shouldn’t be there and that no one is at your home that shouldn’t be there.  Should any of our deputies discover something suspicious they will contact you with the phone numbers you provide. This is just another way the HCSO is looking out for you.  

    ​Contact you nearest substation of storefront for a working fax number as they may change.

     
                                                              Clay Road Substation                                                             Franz Road Storefront
                                                              16715 Clay Rd.                                                                          19818 Franz Road
                                                              Houston, TX 77084                                                                Katy, TX 77449
                                                              281-463-2648                                                                          281-647-9371



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    Crime Stoppers of Houston is Houston's leading public safety non-profit organization dedicated to keeping you safe where you live, learn, work, and play.  Through its famed anonymous tip line 713-222-TIPS, Crime Stoppers of Houston has solved over 30,000 crimes,

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    NUISANCE ABATEMENT / PROPERTY MAINTENANCE

    PictureONLINE REPORT FORM
    Harris County Public Health & Environmental Services (HCPHES ) investigates complaints that may violate the Texas Neighborhood Nuisance Abatement Act, a law intended to eliminate public nuisances in unincorporated areas of Texas.  The Sheriff's Office handles these types of issues.  Examples of neighborhood nuisances include abandoned vehicles (section 683.002), accumulated rubbish,  junked vehicles (section 683.071), standing water, conditions that harbor insects and rodents, abandoned swimming pools, dilapidated/abandoned houses, high weeds, gang activity/drug activity and others can be found in the Texas Constitution and Statutes webpage (section 343.011). Following an investigation that results in

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    a nuisance notification, a property owner or occupant has a set time to eliminate the nuisance.  Failure to comply can result in civil action or criminal prosecution.  If you have a problematic neighbor with similar long term trash

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    buildup, junk cars, etc. please report it. It is unsightly, against the law, and depreciates property values.  Reporting such issues are not limited to homeowners. Any resident of their neighborhood can fill out an online Neighborhood Nuisance Complaint Intake Form.  Currently we are unaware of a printable version that can be mailed in. 

     If you have questions or complaints handled by the  Environmental Health Division please call 713-274-6300. Read about frequently asked questions on their website by clicking on the following link at HCPHES FAQ's.
     

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    Report Graffiti !
    The HCSO Graffiti Abatement Program team is here to serve our neighborhoods!  If you know of any graffiti in either Westlake or Westlake Forest please report it.  Here are your tax dollars at work! For more information, please contact the HCSO’s Inmate Community Work Program at:  Phone (713-759-9454 or Fax your inquiry to 713-755-2298 .  Take advantage of this free service!  REPORT Graffiti to City of Houston - Call 311 or visit  www.houston311.org
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    Call 811 before you dig! Click on the 811 image to be directed to their website.

    Call 811 from anywhere in the country a few days prior to digging, and your call will be routed to your local One Call Center. Tell the operator where you're planning to dig, what type of work you will be doing and your affected local utilities companies will be notified about your intent to dig. In a few days, they'll send a locator to mark the approximate location of your underground lines, pipes and cables, so you'll know what's below and be able to dig safely.


    POISON HELP LINES

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    Click on the Poison Help image to be directed to the Texas Poison Center Network website.  Call 24 hours a day, 7 days a week.If you think someone

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    has been poisoned, call us at 1-800-222-1222 right away. Do not wait for the victim to look or feel sick. Do not try to treat the person yourself.

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    Click on the Pet Poison Helpline image to be directed to their website.
    Did your dog or cat just eat something poisonous? Call your veterinarian or Pet Poison Helpline immediately. The sooner a dog poisoning or cat poisoning is diagnosed, the easierless expensive, and safer it is to treat your pet.


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    Click on the Harris County of Texas image to be directed to their website.  Information about your property taxes, voter registration, social services, county parks, area attractions, online services and much more can be found on their website. 

    Westlake & Westlake Forest residents are served by Precinct 4!

    Harris County - (713) 755-5000 
                                                   1001 Preston, Houston, Texas 77002


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    Click on the icon to be directed to the Harris County Appraisal District.  If you have filed a protest on your property value, you may be scheduled for a meeting with an appraiser or you could be scheduled for a hearing with the Appraisal District Review Board. Here's a look at what to expect.

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    (713) 957-7800

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